Exceptions & Exclusions

There are circumstances where some items are not eligible for a return. These include:

• Buy Now, Pay Later payments - you are only eligible for exchange or credit (this is due to the cost we incur for offering these services on our website).

• Safety and sanitary reasons - these items include:

• Intimates

• Bassinets

• Mattresses

• Play Mats

• Furniture

• Cots

Store Credit - 110% 

Once your return has been received, quality checked and processed, this credit (equaling the amount you paid plus 10% extra) will be available online in your Markot Wallet, ready to apply to your next purchase.

Please note: store credits are applied to the account registered with the same email address used to place your order and cannot be transferred to another account. Store credit from returns are valid for 12 months.